In our latest Topline Talks episode, we are joined by Ray Eitel-Porter, expert in the responsible implementation of AI from a practical, governance and risk perspective. In this engaging discussion, Ray shares how he started his career focussing on the real-world application of technology leading to his move to Accenture to work in Big Data and Advanced Analytics, and more recently, his focus on the risks associated with the use of AI. Ray is the author of Governing the Machine – a new book which provides businesses with a roadmap to the successful implementation of AI. In this episode he covers:

? Start small, but not trivial. When looking to implement AI into their processes, businesses shouldn’t try to solve their biggest problem first, but they should still focus on an area that will have an impact.

? AI transformation will bring the biggest value – but it’s important to build capability and confidence first.

? Big benefits – saving money or improving customer service through AI? AI can deliver both. It doesn’t have to be either / or.

? There’s no need to fear AI – it’s essential that people learn to use it as a tool, being mindful of the associated risks and considerations that come with it.

?  Driving the business conversation – who should be involved?

?  Who has done it well? Best practice examples from Vodafone and WPP on how to use AI to transform processes.

? Companies should offer training and reskilling to staff to enable them to work with AI tools.

? Risk vs reward. The importance of self-governance in AI.

? Tips for companies with smaller budgets to allocate to AI – where to focus first.

? What questions should companies ask providers if they’re looking to outsource AI capabilities or buy-in tools?

? The future of AI – what’s in store over the next 3-5 years?

This episode is the first in our new AI series, where we will be having conversations with various experts and C-Suite spokespeople to discuss the risks and opportunities of AI in business.